Refund & Cancellation

payments1. Subscription Purchases are Final

Aura Matrimony offers digital premium memberships that unlock content immediately (e.g. view contacts, sending unlimited chat requests, direct call features). Because plan benefits are provisioned instantly, all payments made for subscriptions (Silver, Gold, VIP, Diamond) are final and non-refundable.

autorenew2. Non-Automatic Renewals

Wait! We do not automatically bill or charge your card after your chosen subscription duration (1, 3, 6, or 12 months) has elapsed. You will revert back to a standard profile when your premium subscription valid date expires and will have to manually purchase a new package if you want to continue premium benefits. So, no pre-authorized cancellations are required.

error3. Exceptional Circumstances & Double Payments

If you were charged twice for a single billing period due to connection errors or host gateway issues during checkout:

• Log the transaction IDs received in your payment receipt from Razorpay.
• Contact our billing desk at asrgurumumbai@gmail.com within 7 days of the transaction.
• Upon validating that duplicate billing occurred, we will initiate a reversal/refund for the second payment to the original channel. Refunds generally take 5 to 7 business days to credit to your account depending on your banking institution.

person_remove4. Policy on Suspended Accounts

If your account is suspended or blocked by our moderation team (due to harassment, fraudulent credentials, dating/hookup advertisement), any remains of an active premium subscription are cancelled. No refunds or payouts are provided for profiles suspended due to violation of our Terms of Conduct.